Please reach us at candles2remember@gmail.com if you cannot find an answer to your question.
Because of price and qualities, one person, ordering for many family members, often selects our medium and small size candles.
Your candle is a hand-crafted and custom made creation. The flower drying process takes several weeks. Your flowers are then carefully arranged with the wax walls of your candle light. there are numerous finishing touches required before your heirloom candle light is then ready for packaging, packing and shipping to you.
Payment is preferred at the time of ordering. The balance is due before the order is shipped or picked up.
Our Flower Guide will help determine how many flower heads we will need you to send us for the candle size that you choose. Since flower heads can vary greatly in size, the numbers indicated on our Flower Guide were chosen to ensure that we will have ample flowers to create the most beautiful candle for you to enjoy.
Gerbera daisies, roses, lilies, carnations, calla lilies, irises and most flowers dry very well and look beautiful in the candles.
Certain sunflowers (those with very large centers ad short petals), gardenias, some orchids and extremely dense flowers such as magnolias, do not typically dry well.
Because of price and quantities, one person, ordering for many family members, often selects our medium and small size candles.
We have created candles using quite a variety of memorabilia! Shiny objects are not appropriate, as the wax will not adhere to the object. Also, the item should be no more than 1/4" thick.
Yes, we often use silk flowers in the candles. Plastic flowers do NOT work. Keep in mind that there are many different dye lots used in silk flowers, so it is possible that some dyes may "bleed" into the wax.
It is very important that the correct size fuel cell be used in each candle. You can order additional fuel cells by going online to www.candleland.com.
The flowers that you send to us are photographed as soon as they arrive at our shop. These pictures are kept on file for 3 months after you order has been shipped back to you. We have no reason to use flowers other than those that you sent us. Without your flowers, we can't create your custom candle.
See specific instructions on the "Flower Preparation/Shipping" page.
Yes, we can use previously dried flowers, as long as they are not molded and have not disintegrated beyond recognition.
There will always be small holes in the wax walls and a small portion of some of the flowers may be exposed. This is normal-not a defact. It is due to the hand-ccrafted nature of the product and the irregular flower petal surfaces, but does not detract from the beauty of your candle.
Yes, in most cases. We understand that your candle has tremendous sentiment attached to it. First and foremost, we encourage you to follow the instructions and guidelines that we suggest. However, we realize that accidents happen. In those rare instances, if you send us an email with pictures and determine whether we can fix it or if it will need to be remade. We do reuse the flowers in the original candle when we remake them.
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